This may be ambitious for week 2, but I am going to try to make it through all of the content posted on Angel. My goals for this week are to think about how empowering the customer can relate back to my career and what ways I can open the lines of communication to improve the services I offer. Furthermore, I think crowdsourcing is an exciting concept because it is "what is next," so I hope to use this week to think about new ways that crowdsourcing can be used and simply brainstorm ideas for what could be useful to society.